Personal Data Protection
You Are Our Priority

1. Introduction

waze33 ("we", "our platform" or "waze33.org") is an online betting platform operating under international licensing. This Privacy Policy is an official document outlining waze33's commitment to protecting the personal data of all users who register and use our services.

By registering an account and using the waze33 platform, you confirm that you have read, understood and accepted the terms stated in this Privacy Policy. If you do not agree with any part of this policy, please stop using the waze33 platform.

This policy applies to all information collected through the waze33.org website, mobile applications (where applicable), and all our official communication channels including live chat and support email.

2. Information We Collect

waze33 collects your personal information through various methods in the course of providing our platform services. The information collected is divided into several main categories:

2.1 Account Registration Information

• Full name as shown on your identity card (MyKad) or passport
• Active mobile phone number that can be reached
• A valid and active email address
• Date of birth for age verification purposes (21+)
• Your chosen username and password (passwords are stored in encrypted form)
• E-wallet account information or payment method for deposits and withdrawals

2.2 Identity Verification Information (KYC)

• Copy of a valid Malaysian identity card (MyKad) or passport
• Proof of current residential address (such as a utility bill or bank statement)
• Additional information required by international licensing obligations

2.3 Platform Usage Information

• Records of all deposits and withdrawals including the method used (Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, or cryptocurrency such as USDT, BTC and ETH)
• Betting history and game records
• Login session times and duration
• Records of interactions with the customer support team

2.4 Technical Information

• Your device's IP address
• Browser type and operating system
• Cookie and browser session data (see the Cookies section)
• Access logs and activity on the platform

3. How We Use Your Information

The personal information you provide to waze33 is used only for legitimate purposes directly related to the provision of our platform services:

• Account management: Creating, maintaining and securing your account on the waze33 platform.
• Identity verification: Ensuring compliance with the age requirement (21+) and KYC requirements of international licensing.
• Financial transaction processing: Facilitating your deposits and withdrawals using your chosen payment method.
• Customer support: Providing assistance via 24/7 live chat and email in Malay and English.
• Service communications: Sending notifications related to your account, active promotions, and policy updates.
• Fraud prevention: Identifying and preventing fraudulent activity, money laundering and platform misuse.
• Legal compliance: Meeting reporting and audit obligations set by licensing bodies and relevant authorities.
• Platform improvement: Analysing usage patterns to improve the quality and performance of our services.

4. Disclosure to Third Parties

waze33 respects your right to privacy and does not share your personal information arbitrarily. However, there are certain circumstances where disclosure to third parties is necessary and permitted:

4.1 Payment Service Providers

To process deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency, the required transaction information will be shared with verified payment gateway providers. These providers are subject to their own privacy policies, and waze33 only uses providers that comply with recognised security standards.

4.2 Legal and Licensing Requirements

waze33 may be required to disclose player information to licensing authorities, law enforcement bodies, or courts when mandated by law or a valid court order. This includes investigations related to money laundering, financial fraud or cybercrime.

4.3 Technology Providers

Game software providers, hosting platforms and cybersecurity services working with waze33 may receive limited access to certain data required to carry out their technical duties. All such providers are bound by strict confidentiality agreements.

4.4 Business Transfers

In the event of a business restructuring, merger or acquisition, player data may be transferred to a successor entity that is required to comply with this privacy policy or an equivalent policy.

5. Data Security

The security of your personal data is one of waze33's top priorities. We implement multiple layers of technical and operational protection to ensure your data remains secure at all times:

• Data encryption during transmission using TLS/SSL 256-bit protocol
• Password data storage using strong cryptographic hashing methods
• Role-based access control (RBAC) for internal staff
• Continuous security monitoring and intrusion detection systems
• Regular security audits by qualified third parties
• A tested security incident response plan
• Two-factor authentication (2FA) available for player accounts

While waze33 applies industry-leading security measures, no system can guarantee absolute 100% security. In the event of a data breach affecting your personal information, waze33 will notify you within a reasonable time via email or in-account notification.

6. Use of Cookies

The waze33 platform uses cookies and similar tracking technologies to improve the user experience, maintain login session security, and collect analytics data for platform improvement. 🍪

Types of cookies used:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Functional Cookies: Stores your preferences such as interface language and display settings for a better user experience.
• Analytics Cookies: Helps us understand how the platform is used so we can make relevant improvements. This data is collected in aggregate and does not directly identify individuals.
• Security Cookies: Used to detect fraudulent activity and protect your account from unauthorised access.

You can manage cookie settings through your browser settings. However, disabling certain cookies may affect the functionality and performance of the waze33 platform.

7. Your Rights Regarding Personal Data

As a registered waze33 player, you have the following rights regarding your personal data. All requests can be submitted to our customer support team via 24/7 live chat or email:

• Right of Access: You have the right to know what personal data we hold about you and to request a copy of that data.
• Right of Rectification: You may request corrections to any inaccurate or outdated information in our records.
• Right of Erasure: Under certain circumstances, you may request deletion of your personal data, subject to our record retention obligations under our international licensing.
• Right to Restrict Processing: You may request that we limit how your data is used in permitted circumstances.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request your personal data in a machine-readable format for transfer to another service provider.

8. Data Retention

waze33 retains your personal data for as long as necessary to fulfil the purposes of collection and to meet applicable legal and licensing obligations. Our retention policy is as follows:

• Active account data: Retained for as long as your account is active and for a period after account closure as required by the licensing authority.
• Financial transaction records: Retained for the minimum period required by licensing requirements and anti-money laundering laws.
• Customer support communication logs: Retained for quality assurance and dispute resolution purposes.
• Technical data and system logs: Retained for a limited period for security and technical troubleshooting purposes.

When data is no longer needed and there is no legal obligation to retain it, waze33 will delete or anonymise that data in a secure and permanent manner.

9. Child Protection and Age Restriction

waze33 has a strict policy regarding participation by underage individuals. This platform is for individuals aged 21 and above only, in line with responsible gambling regulations.

waze33 does not knowingly collect, process or store personal data of individuals under the age of 21. If we find that a user below the required age has registered, the account will be suspended immediately and all funds returned in accordance with established procedures.

Our strict identity verification (KYC) process, including checks on identity cards (MyKad) or passports, is part of our commitment to preventing use of the platform by underage children and minors.

10. Changes to This Privacy Policy

waze33 reserves the right to update or amend this Privacy Policy from time to time in line with changes to our business practices, international licensing requirements or applicable legal requirements.

Any significant changes to this policy will be communicated to registered players via:

• A notification in your waze33 account on your first login after the changes take effect
• A notification email sent to your registered email address
• An update to the "Last Updated" date at the top of this Privacy Policy

Continued use of the waze33 platform after notification of changes is considered your acceptance of the updated policy. If you do not agree with the changes, you must stop using the platform and close your account.

11. Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data, the waze33 data protection team is ready to assist you. ✉️

We provide 24/7 customer support in Malay and English through two main channels:

• Live Chat: Available at all times on the waze33.org platform — the fastest way to get an immediate response.
• Email: [email protected] — suitable for detailed enquiries or written requests relating to your data.

Include your account number and a clear description of your request in every communication so our team can process it faster and more accurately.